As my first step to making sure the BubbleTimer community gets the great support it deserves after the email SNAFU, I've implemented a live chat support based on technology from a brand new startup, olark.

So far, I've found it to be pretty simple to use on both ends of the conversation. Next time you have any trouble or questions, try it out and let me know what you think (chances are, I will ask!)

The link to use it is down in the footer next to the 866 support number (feel free to use that too):

Once you click it, here is what the start of a chat session looks like:

And then here is what it looks like when we are chatting:

There is a little glitch where if you click the live chat and then close it down you can't open it back up without refreshing the page. I'm going to work with olark to resolve that.

I'm still working through the backlog of support emails. It might take me into the first part of the week to get through them so if you are stil waiting for a response from me, please be patient. I will get through them all.